X Corp Consultng in Hermosa Beach

Xochitl Boehm is the founder and President of X Corp. Consulting Services which provides Human Resource and Organizational Development solutions. She has fifteen years of diverse Human Resource and Organizational Development experience. She has worked on International projects both in France and Mexico and is bilingual in both Spanish and English. Xochitl’s experience covers a wide spectrum of industries which include, finance, entertainment, semiconductor and power management, high tech, media, retail, food and beverage and fashion. She began her career at fortune five hundred company Anderson Consulting, LLC, in Human Resources, and ultimately worked her way into the Strategy division where she began her work in Change Management/Organizational Development. She later moved into the entertainment industry where she was the Director of Human Resources at Windswept Music Publishing. While at Windswept, she led and managed a successful team through the implementation and successful completion of a complex and long systems development project to digitize music which was the result of a well known acquisition. She later went onto work as one of the few female executives at Creative Artists Agency assisting in the development of the International Sports Talent Management division. Her consulting projects have given her valuable experience in all areas of Human Resources and Organizational Development. Her clients have included Spelling Entertainment, International Rectifier, Creative Domain, Coffee Bean & Tea Leaf, Otis College of Art and Design, William Rast, and WSA/ENK International. Her consulting philosophy is based on Process Consultation which focuses on facilitation, collaboration, and implementation. Xochitl holds a Masters Degree in Science in Organizational Development and a Bachelors of Arts in English, both from Pepperdine University. She is an active member of the Society of Human Resource Management well as the American Society of Training and Development.

Wednesday, September 22, 2010

Are You Leveraging The Power Of The Social Experience? As republished by Xochitl Boehm at X Corp Consulting in Hermosa Beach, CA


It is nearly impossible to ignore the social web these days. People are flocking to websites like Twitter, YouTube, Facebook, and LinkedIn to dish out their opinions, solutions, resources, and other information to peers—and it’s becoming the preferred source of information when consumers make purchase decisions online.

Some organizations are using it to their advantage, while others hold back, not sure where to begin. What is your organization doing?

Leveraging The Power Of The Social Experience Requires A Two-Pronged Strategy
Monitor conversations occurring on the social web and act quickly to address customer concerns
Integrate social media as a seamless part of your overall brand strategy
RightNow Social Experience helps you achieve both, offering cloud monitoring tools that make it easy to identify and join critical conversations and flexible, scalable online customer communities that bring the conversation to you, so you can use them to drive your business goals.

How CX Works Why RightNow What Others Say
RightNow CX is not CRM. CRM was developed to close internal communication gaps between sales and service. Important, but inward-facing. As companies attempted to make it fit their customers' behavior, CRM increased in complexity, becoming more difficult to manage and more expensive.

RightNow CX provides the flexibility needed to meet customers' continually evolving expectations while our SaaS model combines robust functionality with low overhead. We help you create optimal customer experiences where they matter most:

RightNow Web Experience provides your customers with 24x7x365 access to your company, engaging them through intuitive self-service, chat, co-browse, and email features.
RightNow Social Experience allows you to establish yourself in the social realm and proactively participate in the numerous critical conversations about your business, building customer loyalty and strengthening your brand.
RightNow Contact Center Experience enables customers to communicate with you via your call center, email, or chat, and helps both customers and agents easily find the information they need, when they need it.
Today's consumer has evolved beyond what yesterday's CRM can deliver. RightNow CX, the customer experience suite, can help you evolve with them.
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