Are You Leveraging The Power Of The Social Experience? As republished by Xochitl Boehm at X Corp Consulting in Hermosa Beach, CA

It is nearly impossible to ignore the social web these days. People are flocking to websites like Twitter, YouTube, Facebook, and LinkedIn to dish out their opinions, solutions, resources, and other information to peers—and it’s becoming the preferred source of information when consumers make purchase decisions online.

Some organizations are using it to their advantage, while others hold back, not sure where to begin. What is your organization doing?

Leveraging The Power Of The Social Experience Requires A Two-Pronged Strategy
Monitor conversations occurring on the social web and act quickly to address customer concerns
Integrate social media as a seamless part of your overall brand strategy
RightNow Social Experience helps you achieve both, offering cloud monitoring tools that make it easy to identify and join critical conversations and flexible, scalable online customer communities that bring the conversation to you, so you can use them to drive your business goals.

How CX Works Why RightNow What Others Say
RightNow CX is not CRM. CRM was developed to close internal communication gaps between sales and service. Important, but inward-facing. As companies attempted to make it fit their customers' behavior, CRM increased in complexity, becoming more difficult to manage and more expensive.

RightNow CX provides the flexibility needed to meet customers' continually evolving expectations while our SaaS model combines robust functionality with low overhead. We help you create optimal customer experiences where they matter most:

RightNow Web Experience provides your customers with 24x7x365 access to your company, engaging them through intuitive self-service, chat, co-browse, and email features.
RightNow Social Experience allows you to establish yourself in the social realm and proactively participate in the numerous critical conversations about your business, building customer loyalty and strengthening your brand.
RightNow Contact Center Experience enables customers to communicate with you via your call center, email, or chat, and helps both customers and agents easily find the information they need, when they need it.
Today's consumer has evolved beyond what yesterday's CRM can deliver. RightNow CX, the customer experience suite, can help you evolve with them.

10 Things That Will Get You Hired by Kate Lorenz as republished by Xochitl Boehm at X Corp Consulting in Hermosa Beach, CA

You Hired
Kate Lorenz, CareerBuilder.com Editor




Do you want to extend your time looking for a job? Of course not. Candidates are always on the lookout for the most efficient, effective way to find new work. The following tips -- when heeded during the job search and interview processes -- can make job hunting go by faster:

1. Customize your résumé and cover letter.
It might seem faster to blast off generic materials to dozens of employers, but this will cost you time in the long run. Tailor your résumé and cover letter to each open position to clearly demonstrate how your experience fills the employers' requirements. For example, if you're applying for a public relations role, give your PR experience a prime spot on your résumé.

2. Diversify your search.
If you've been responding to newspaper ads with no response, also post your résumé online, search some job Web sites, talk to your friends and attend an industry trade show. The more ways you search, the more likely you are to connect with the right employers.

3. Don't go solo.
Your friends, family and former co-workers each have a network of their own -- and a friend-of-a-friend might hold the perfect lead. Don't be shy: Reach out to your network and let your contacts know you're on the job market.

4. Find a company where you fit in.
Browse potential employers' Web sites and ask your friends about what it's like to work at their companies. Employers are looking for candidates who would be a good fit and thrive within the company culture.

5. Don't get discouraged.
Experts estimate the average job search to last anywhere between three and 10 months -- and that means a lot of rejection. Keep at it: Your dream job is out there.

6. Always be prepared.
You can never be too prepared for your first meeting with a potential employer. Before your interview, always browse the company's Web site. Find out as much as you can about the company's products, leadership, mission and culture, and prepare answers to common interview questions.

7. Be on time.
Whether it's an informational interview, an open house or a formal interview, always arrive about 10 minutes early. Allow plenty of time for traffic and poor weather.

8. Dress and act the part.
In a business setting, always dress in professional clothing in the best quality you can afford. Take the industry and employer into consideration, but a business suit is almost always appropriate for interviews.

9. Listen more than you talk.
Even if you're nervous at an interview, try not to ramble. By keeping your mouth shut, you can learn valuable information about the company and avoid saying something that you'll wish you hadn't.

10. Ask good questions.
At the end of an interview, the employer will inevitably ask if you have any questions. Have a list of questions prepared that showcase your company research and interest in the position.




Last Updated: 25/05/2010 - 2:29 PM

White House Launches New Health Care Website

September 22, 2010 - The White House launched a new health care website today. The launch is in celebration of the six month anniversary of the Affordable Care Act (ACA). The website provides information about the ACA, including state specific information.
View all Healthcare Insurance News.
What HR Needs to Know About Preventing Violence in the Workplace
September 22, 2010 - From a recent hostage situation at the Discovery Channel in Maryland to a deadly shooting spree at a Connecticut warehouse, workplace violence continues to make national headlines. What steps should employers take to prevent problems from escalating into violence and to protect employees in the event that a violent incident does occur? Threat assessment professional Wayne Maxey offers some advice.
View all Violence in the Workplace News.

Be sure to check HR.BLR.com's News section for all the latest stories.

These Sample Job Descriptions Will Save You Weeks of Work, as republished by Xochitl Boehm at X Corp Consulting in Hermosa Beach

Job Descriptions Encyclopedia

Job descriptions set the framework for everything that gets done in your organization. For optimum productivity… effective performance evaluations… and fair compensation – accurate, legal job descriptions are essential. But writing them can be a daunting task…. especially in your hectic workday. BLR’s Job Descriptions Encyclopedia contains more than 700 prewritten, ADA compliant, sample job descriptions in one two-volume resource.

The Encyclopedia also includes a complete, easy-to-follow how-to manual on how to write effective and lawful job descriptions that don’t run afoul of the ADA. You’ll also receive quarterly updates so you can constantly add to and update your library of job descriptions. The Encyclopedia includes everything you need to have an effective description for every job in your organization.
More than 700 prewritten job descriptions
Every major position is described, arranged by job category
Suggested pay grades
Helps you set competitive salaries
How-to section on writing and implementation
Simplifies writing and implementation by walking you through the guidelines
Common, legally acceptable format
All job descriptions include essential functions, additional responsibilities, education and experience, job prerequisites, independent action, and supervisory responsibility
Quarterly updates
Expands and keeps your library of job descriptions current


For addition job description solutions, see our SmartJobs CD-ROM.

Renewed annually until cancelled.



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