Are You Leveraging The Power Of The Social Experience? As republished by Xochitl Boehm at X Corp Consulting in Hermosa Beach, CA

It is nearly impossible to ignore the social web these days. People are flocking to websites like Twitter, YouTube, Facebook, and LinkedIn to dish out their opinions, solutions, resources, and other information to peers—and it’s becoming the preferred source of information when consumers make purchase decisions online.

Some organizations are using it to their advantage, while others hold back, not sure where to begin. What is your organization doing?

Leveraging The Power Of The Social Experience Requires A Two-Pronged Strategy
Monitor conversations occurring on the social web and act quickly to address customer concerns
Integrate social media as a seamless part of your overall brand strategy
RightNow Social Experience helps you achieve both, offering cloud monitoring tools that make it easy to identify and join critical conversations and flexible, scalable online customer communities that bring the conversation to you, so you can use them to drive your business goals.

How CX Works Why RightNow What Others Say
RightNow CX is not CRM. CRM was developed to close internal communication gaps between sales and service. Important, but inward-facing. As companies attempted to make it fit their customers' behavior, CRM increased in complexity, becoming more difficult to manage and more expensive.

RightNow CX provides the flexibility needed to meet customers' continually evolving expectations while our SaaS model combines robust functionality with low overhead. We help you create optimal customer experiences where they matter most:

RightNow Web Experience provides your customers with 24x7x365 access to your company, engaging them through intuitive self-service, chat, co-browse, and email features.
RightNow Social Experience allows you to establish yourself in the social realm and proactively participate in the numerous critical conversations about your business, building customer loyalty and strengthening your brand.
RightNow Contact Center Experience enables customers to communicate with you via your call center, email, or chat, and helps both customers and agents easily find the information they need, when they need it.
Today's consumer has evolved beyond what yesterday's CRM can deliver. RightNow CX, the customer experience suite, can help you evolve with them.

10 Things That Will Get You Hired by Kate Lorenz as republished by Xochitl Boehm at X Corp Consulting in Hermosa Beach, CA

You Hired
Kate Lorenz, CareerBuilder.com Editor




Do you want to extend your time looking for a job? Of course not. Candidates are always on the lookout for the most efficient, effective way to find new work. The following tips -- when heeded during the job search and interview processes -- can make job hunting go by faster:

1. Customize your résumé and cover letter.
It might seem faster to blast off generic materials to dozens of employers, but this will cost you time in the long run. Tailor your résumé and cover letter to each open position to clearly demonstrate how your experience fills the employers' requirements. For example, if you're applying for a public relations role, give your PR experience a prime spot on your résumé.

2. Diversify your search.
If you've been responding to newspaper ads with no response, also post your résumé online, search some job Web sites, talk to your friends and attend an industry trade show. The more ways you search, the more likely you are to connect with the right employers.

3. Don't go solo.
Your friends, family and former co-workers each have a network of their own -- and a friend-of-a-friend might hold the perfect lead. Don't be shy: Reach out to your network and let your contacts know you're on the job market.

4. Find a company where you fit in.
Browse potential employers' Web sites and ask your friends about what it's like to work at their companies. Employers are looking for candidates who would be a good fit and thrive within the company culture.

5. Don't get discouraged.
Experts estimate the average job search to last anywhere between three and 10 months -- and that means a lot of rejection. Keep at it: Your dream job is out there.

6. Always be prepared.
You can never be too prepared for your first meeting with a potential employer. Before your interview, always browse the company's Web site. Find out as much as you can about the company's products, leadership, mission and culture, and prepare answers to common interview questions.

7. Be on time.
Whether it's an informational interview, an open house or a formal interview, always arrive about 10 minutes early. Allow plenty of time for traffic and poor weather.

8. Dress and act the part.
In a business setting, always dress in professional clothing in the best quality you can afford. Take the industry and employer into consideration, but a business suit is almost always appropriate for interviews.

9. Listen more than you talk.
Even if you're nervous at an interview, try not to ramble. By keeping your mouth shut, you can learn valuable information about the company and avoid saying something that you'll wish you hadn't.

10. Ask good questions.
At the end of an interview, the employer will inevitably ask if you have any questions. Have a list of questions prepared that showcase your company research and interest in the position.




Last Updated: 25/05/2010 - 2:29 PM

White House Launches New Health Care Website

September 22, 2010 - The White House launched a new health care website today. The launch is in celebration of the six month anniversary of the Affordable Care Act (ACA). The website provides information about the ACA, including state specific information.
View all Healthcare Insurance News.
What HR Needs to Know About Preventing Violence in the Workplace
September 22, 2010 - From a recent hostage situation at the Discovery Channel in Maryland to a deadly shooting spree at a Connecticut warehouse, workplace violence continues to make national headlines. What steps should employers take to prevent problems from escalating into violence and to protect employees in the event that a violent incident does occur? Threat assessment professional Wayne Maxey offers some advice.
View all Violence in the Workplace News.

Be sure to check HR.BLR.com's News section for all the latest stories.

These Sample Job Descriptions Will Save You Weeks of Work, as republished by Xochitl Boehm at X Corp Consulting in Hermosa Beach

Job Descriptions Encyclopedia

Job descriptions set the framework for everything that gets done in your organization. For optimum productivity… effective performance evaluations… and fair compensation – accurate, legal job descriptions are essential. But writing them can be a daunting task…. especially in your hectic workday. BLR’s Job Descriptions Encyclopedia contains more than 700 prewritten, ADA compliant, sample job descriptions in one two-volume resource.

The Encyclopedia also includes a complete, easy-to-follow how-to manual on how to write effective and lawful job descriptions that don’t run afoul of the ADA. You’ll also receive quarterly updates so you can constantly add to and update your library of job descriptions. The Encyclopedia includes everything you need to have an effective description for every job in your organization.
More than 700 prewritten job descriptions
Every major position is described, arranged by job category
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All job descriptions include essential functions, additional responsibilities, education and experience, job prerequisites, independent action, and supervisory responsibility
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For addition job description solutions, see our SmartJobs CD-ROM.

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In HR, if it's not one thing, it's another. You need a go-to resource 24/7, and our editors recommend the "everything HR in one website," HR.BLR.com. We're talking about ready-to-go training, prewritten job descriptions and policies, handouts, checklists, and practical analysis of HR-related laws and current issues.

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Monday, September 13, 2010
Focus on Ten Mistakes, Eliminate 90% of Problems
Sometimes it seems that there are one thousand ways to go wrong managing people, but attorney Peter Janus suggests that 10 critical errors cause most of the problems.

Tuesday, September 14, 2010
'Best of Intentions' Mistakes Managers Make
In yesterday's Advisor, we discussed the first five major mistakes managers and supervisors—even with the best intentions—make. Today, more of Peter Janus's tips, and a tip of our own about that nemesis of HR, job descriptions.

Wednesday, September 15, 2010
Healthcare Reform & HR: One "Checkup" You Shouldn't Miss
The Patient Protection and Affordable Care Act (PPACA) has passed but left many implementation details unclarified, says Michael P. Aitken. Significant regulatory process will continue for years, he adds.

Thursday, September 16, 2010
Will You Pay a Penalty Under PPACA?
In yesterday's Advisor, we featured attorney Michael Faillace's suggestions for avoiding the first prong of retaliation charges. Today, the second and third prongs, and an introduction to an extraordinary 10-minute-at-a-time training program.

Friday, September 17, 2010
#1 Rule of Holiday Party Planning: Avoid Lawsuits
The holiday party—a traditional HR role that sounds simple, but can quickly turn into an expensive legal disaster. "With the let-loose attitude of holiday parties, employers often disregard the liabilities involved, especially when alcohol is being served." says attorney Christopher J. Boman.

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Did you know that our HR.BLR.com website has a section where professionals like you can ask or talk about anything you like, and comment on each other's thoughts? It's free, open to all, and crackling with ideas, so check it out. Here's what's being talked about this week...

Unpaid Vacation vs. Holiday Pay

Applicants with Study Abroad Experience

Translating an Employee Handbook

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I-9 Compliance: A Shift in Focus to Employer's Recordkeeping, Documentation, & Employment Practices
Tuesday, September 21, 2010
10:30 a.m. to 12:00 p.m. (PST)
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12:30 to 2:00 p.m. (CST)
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As the immigration debate heats up, employers need to pay special attention to their employment documentation and recordkeeping. Already, the Obama administration has put into place worksite enforcement policies that have shifted liability away from undocumented workers onto the employer. Squarely on the shoulders of companies—not employees—is the responsibility, and the feds and their fines await if you fail.

LEARN MORE

With a renewed focus and funding, U.S. Immigration and Customs Enforcement (ICE) will be doing more investigations than ever. And most businesses aren't entirely sure they are doing the right thing. What documents are acceptable? When do you need two documents? Should you photocopy? Just one reporting oversight of even the most well-intentioned company can draw the attention of ICE. Once they are on your doorstep, it's too late.

Join us on September 21 for an in-depth webinar with an expert speaker on the topic of immigration—including I-9 compliance and audits. Be sure to include your supervisors and managers so they are up to speed with your I-9 enforcement policies.

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You and your colleagues will learn:


The most up-to-date legal requirements that employers must abide by for the I-9 Form and E-Verify
The best strategies for developing and reviewing your I-9 enforcement policies in compliance with the new administration's focus
Best practices and legally acceptable ways to verify documentation
How to complete the I-9 Form to be in compliance with Immigration and Customs Enforcement (ICE)
The ins and outs of E-Verify and why there is a push by ICE to use it
The most common errors that can result in ICE scrutiny and fines

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I-9 Compliance: A Shift in Focus to Employer's Recordkeeping, Documentation, & Employment Practices

Tuesday, September 21, 2010
10:30 a.m.—12:00 p.m. (PST)
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Join us on September 21 for an in-depth webinar with an expert speaker on the topic of immigration—including I-9 compliance and audits. Be sure to include your supervisors and managers so they are up to speed with your I-9 enforcement policies.

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Family & Medical Leave Compliance Guide
This comprehensive resource is the Rx for your #1 HR headache. Helping you keep tabs on the changing law. Includes full explanation, pre-written forms, free updates and quarterly newsletter.
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What to Do About Personnel Problems in [Your State]
For over 20 years, human resource managers have relied on this practical state employment laws resource to understand and stay on top of ever-changing employment regulations in their states. No wonder we've heard so many nice names for What to Do About Personnel Problems—we've even been called the "HR Bible"!
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Job Interview Tips: How to Interview Potential Employees as republished by Xochitl at X Corp Consulting in Hermosa Beach, CA

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•More Job Interview Questions for Employers
The job interview is a powerful factor in the employee selection process in most organizations. While the job interview may not deserve all of the attention that the job interview receives, it is still a powerful force in hiring.

Other background checking and work history references provide much less personalized and more factual information, and hopefully, you have added these checks to your hiring decisions, too. But the job interview remains key to assessing the candidate's cultural fit. The job interview remains the tool you can use to get to know your candidate on a more personal basis. The job interview process helps other employees “own” the new employee who joins your organization.

1. What to Look for in an Effective Resume Cover Letter as republished by X Corp Consulting in Hermosa Beach, CA

1. What to Look for in an Effective Resume Cover Letter


Resume cover letters ought to matter to employers. Resume cover letters are reviewed first by the potential employer who is looking for reasons in the resume cover letter and resume to rule out the application. As an employer, you are also seeking the resume and resume cover letter that describe the candidate who will best fill your position. A thoughtful resume cover letter tells you that the candidate took the time to customize his application to fit your needs.
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2. Interview Thank You Letters
What's important about an interview thank you letter or email from each candidate you interview? Lots. Especially if you use each interaction with the candidate to assess his or her cultural fit within your organization, these interview thank you letters add one more piece to the puzzle. And, it is a puzzle you piece together from all of the information you obtain from each step in your hiring process.
3. Job Offer Letters
Copyright Constantin KammererThe job offer letter is provided to the candidate you have selected for the position. Most frequently, the candidate and the organization have verbally negotiated the conditions of hire and the job offer letter confirms the verbal agreements. These sample job offer letters include an executive job offer letter, a mid-career job offer letter, an early career job offer letter, and a sales job offer letter.
4. Candidate Rejection Letter
Pinnacle Picture / Getty ImagesSending a candidate rejection letter to the applicants who were not selected for the job is an extra, but positive step, your company can take to build good will with candidates and establish yourself as an employer of choice. A candidate rejection letter may momentarily make the candidate sad, but it's better for both the employer and the candidate to share official notification. Plus, in an effective candidate rejection letter, you can indicate whether you have ongoing interest despite the fact that you had a more qualified candidate that you hired for this job.
5. How to Write an Employee Recognition Letter
Sheer Photo Inc. / Getty ImagesA simple thank you letter, that recognizes specific employee contributions, goes a long way in helping employees feel recognized and rewarded. These sample employee recognition letters give you examples of both formal and informal employee recognition letters.
6. Sample Resignation Letter
When an employee notifies the employer that he or she wishes to terminate their employment with your company, you will want to ask for a letter of resignation or resignation letter. The resignation letter provides you with an official document for the employee’s personnel file that demonstrates the employment ending was employee initiated.
7. Sample Resignation Letter With Future Plans
This resignation letter supplies the employer with both the resignation and the reasons why the employee has decided to accept employment with another employer.
More Human Resources Samples
•Sample Human Resources Policies, Checklists, and Forms
•Sample Interview Questions and Job Interview Tips
•Human Resources and Management OneStop Center
.